One of the most important factors when arriving at site of vehicle being towed by the tow truck company is the customer. A customers safety is top priority and upon arrival you should already be aware of your surrounding. Part of any tow truck service while attending customer is to make sure they are in a safe place. Once they are in a safe place you can continue to prepare loading vehicle. A safe customer is a happy customer when interacting with a towing company and will remember you next time they are in need of a towing service.